Product Warranty
Comprehensive warranty protection for your wellness investment with hassle-free claims and premium support
Warranty Coverage Options
Standard Warranty
Manufacturing defects and material flaws
Premium Warranty
Extended protection plus wear coverage
Lifetime Warranty
Comprehensive lifetime protection
What's Covered Under Warranty
Manufacturing Defects
Issues that occur due to faulty manufacturing processes or quality control
Common Examples:
- Motor failures
- Circuit board malfunctions
- Structural weaknesses
- Component separations
Material Quality
Problems with the materials used in construction of your wellness device
Common Examples:
- Fabric deterioration
- Plastic cracking
- Metal corrosion
- Cushion degradation
Electrical Issues
Power-related problems and electrical component failures
Common Examples:
- Power cord failures
- Battery defects
- Control panel issues
- Charging problems
Performance Issues
When your massager doesn't perform to manufacturer specifications
Common Examples:
- Weak massage intensity
- Heat function failures
- Speed irregularities
- Timer malfunctions
Warranty by Product Category
| Product Category | Standard Warranty | Special Coverage |
|---|---|---|
| Massage Chairs | 2-3 Years | Motor warranty: 5 years Frame warranty: Lifetime Electronics: 3 years |
| Handheld Massagers | 1-2 Years | Battery warranty: 1 year Motor warranty: 2 years Accessories: 6 months |
| Neck & Shoulder | 1-2 Years | Heat function: 1 year Fabric covers: 6 months Control unit: 2 years |
| Foot Massagers | 1-2 Years | Rollers: 2 years Air compression: 1 year Remote control: 1 year |
How to File a Warranty Claim
Contact Support
Reach out to our warranty team with your product details
Have your order number, product model, and issue description ready
Issue Assessment
Our technicians will evaluate your warranty claim
We may request photos or videos to assess the issue remotely
Claim Approval
Receive confirmation and next steps for your warranty claim
Most claims are processed within 24-48 hours
Resolution
Get your product repaired, replaced, or refunded
Free shipping both ways for all warranty repairs and replacements
Important Warranty Information
Warranty Coverage Includes
- • Manufacturing defects and material flaws
- • Electrical component failures under normal use
- • Motor and mechanical part malfunctions
- • Control system and software issues
- • Heat and massage function problems
- • Free repairs or replacement at our discretion
Not Covered by Warranty
- • Damage from misuse or abuse
- • Normal wear and tear (Standard warranty)
- • Accidental damage or drops
- • Water damage or liquid spills
- • Damage from unauthorized repairs
- • Cosmetic damage that doesn't affect function
Warranty Registration
Register your product within 30 days of purchase to activate your full warranty coverage. Registration helps us provide faster service and keeps you informed about important updates.
Warranty Support
Our warranty specialists are ready to help with claims, questions, and product registration